Privacy Policy
jezzbuz

1. Information We Collect

1.1 jezzbuz collects personal information through several channels: directly from you when you register or interact with our platform; automatically when you browse or play; and from third-party partners such as payment providers and identity verification services.

1.1 Identity and Contact Information

When you create an account, we collect your full legal name, date of birth, national ID or passport number, residential address, email address, and mobile phone number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 18 years, and comply with our know-your-customer (KYC) obligations.

1.2 Financial Information

To process deposits and withdrawals, we collect details of your payment method. For mobile wallet payments (bKash, Nagad, Rocket, Upay), this includes your registered mobile wallet number. For bank card transactions, we collect the card number (last four digits only), card type, and expiry date. Full card numbers are processed exclusively by our PCI-DSS compliant payment partners and are never stored on jezzbuz servers.

1.3 Account and Transaction Data

We maintain records of all activity on your account, including login timestamps, deposit and withdrawal history, wagering history (games played, bet amounts, outcomes), bonus activations and usage, and all communications you have with our support team.

1.4 Technical and Device Data

When you access jezzbuz, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited during your session. This data is used for fraud detection, platform security, and improving the user experience.

1.5 Geolocation Data

We collect approximate location data derived from your IP address. This is used to confirm that you are accessing jezzbuz from Bangladesh and to comply with any applicable geographical access restrictions. We do not use GPS-level precise location tracking.

2. How We Use Your Data

2.1 jezzbuz uses the personal data we collect for the following purposes:

• Account creation and management — to register your account, verify your identity, and maintain your player profile.
• Payment processing — to facilitate deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawals to your registered payment method.
• Regulatory and legal compliance — to meet KYC, AML, and age verification obligations; to detect and prevent fraudulent, abusive, or illegal activity on our platform.
• Customer support — to respond to your enquiries, resolve disputes, and manage responsible gaming requests such as self-exclusion or deposit limit adjustments.
• Platform improvement and analytics — to understand how players use jezzbuz, identify technical issues, and develop new features and services.
• Promotions and marketing — where you have given consent, to send you personalised offers, bonus notifications, and news about jezzbuz by email, SMS, or push notification.
• Security — to monitor for suspicious account activity, prevent unauthorised access, and protect the integrity of our platform.

2.2 We do not use your personal data to make automated decisions that produce significant legal effects on you, except where required by our fraud prevention and AML systems, in which case you have the right to request a human review of such decisions.

3. Legal Basis for Processing

3.1 jezzbuz processes your personal data on the following legal bases, which determine our obligations and your rights in relation to each type of processing:

Processing Activity	Legal Basis	Notes
Account registration and KYC	Contract	Necessary to provide the service
Payment processing	Contract	Necessary to fulfil deposits/withdrawals
AML and fraud monitoring	Legal Obligation	Required by financial regulations
Age verification	Legal Obligation	18+ compliance requirement
Platform analytics	Legitimate Interest	Improving service quality
Marketing communications	Consent	Withdrawable at any time
Responsible gaming interventions	Legal Obligation	Player protection obligations

4. Cookies & Tracking

4.1 jezzbuz uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver relevant content. By continuing to use our platform after being presented with our cookie notice, you consent to the use of non-essential cookies as described below.

4.2 We use four categories of cookies:

• Strictly Necessary Cookies — Essential for the operation of the platform. These cookies enable core functions such as session management, authentication, and security. They cannot be disabled.
• Functional Cookies — Used to remember your preferences (such as language and display settings) and to personalise your experience. These cookies can be disabled, although doing so may affect platform functionality.
• Analytical Cookies — Used to collect anonymised data about how players interact with jezzbuz, helping us identify areas for improvement. These cookies are activated only with your consent.
• Marketing Cookies — Used to deliver personalised promotional content and track the effectiveness of marketing campaigns. These cookies are activated only with your explicit consent and can be withdrawn at any time via your browser settings.

4.3 You may manage or delete cookies at any time through your browser settings. Please be aware that disabling certain cookies may limit your access to some features of jezzbuz. For detailed instructions on managing cookies in popular browsers, please refer to your browser's help documentation.

5. Data Sharing & Disclosure

5.1 jezzbuz does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the limited circumstances described below, and only with parties who are contractually bound to protect it in accordance with applicable data protection standards.

5.2 Payment Service Providers. We share the minimum necessary payment data with our payment partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, BRAC Bank, and Dutch-Bangla Bank — to process transactions. These providers operate under their own privacy policies and are bound by PCI-DSS and applicable financial regulations.

5.3 Identity Verification Partners. To fulfil our KYC and age verification obligations, we may share identity documents and personal details with third-party verification service providers. These providers are contractually prohibited from using your data for any purpose other than the verification service.

5.4 Game Technology Providers. Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session-level data (such as player ID, bet amounts, and game round IDs) necessary to operate their games and settle results. These studios do not receive your name, contact details, or financial information.

5.5 Fraud Prevention and AML Services. We may share account activity data with specialist fraud detection and anti-money laundering service providers to protect the integrity of our platform and comply with financial crime prevention obligations.

5.6 Legal and Regulatory Disclosure. We may disclose personal data where required by law, court order, or regulatory authority, or where we believe disclosure is necessary to protect the rights, property, or safety of jezzbuz, our players, or the public.

5.7 Business Transfers. In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections as described in this policy. You will be notified of any such transfer via a notice on the platform.

6. Data Retention

6.1 jezzbuz retains personal data for as long as your account is active and for a minimum period of 5 years following account closure. This retention period is required to meet our financial compliance, AML, and audit obligations.

6.2 Specific retention periods by data category are as follows:

Data Category	Retention Period	Basis
Identity and KYC documents	5 years post-closure	AML / legal obligation
Transaction and payment records	5 years post-closure	Financial compliance
Wagering and game history	5 years post-closure	Dispute resolution
Support communications	3 years post-closure	Legitimate interest
Marketing preferences and consent	Until withdrawn	Consent
Technical/session logs	12 months	Security / fraud prevention
Self-exclusion records	Indefinite	Player protection

6.3 Upon expiry of the applicable retention period, personal data is either securely deleted from our systems or anonymised in a manner that prevents re-identification, and is thereafter retained only in aggregate, non-personal form for statistical purposes.

7. Data Security

7.1 jezzbuz implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures in place include:

• Transport Layer Security (TLS 1.3) — All data transmitted between your device and our servers is encrypted using TLS 1.3, the current industry gold standard for in-transit data protection.
• At-rest encryption — Sensitive data including identity documents and payment details is encrypted at rest using AES-256 encryption on our servers.
• Access controls — Access to personal data is restricted on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations and receive regular data protection training.
• Two-factor authentication (2FA) — Players are encouraged to enable 2FA on their accounts to add an additional layer of login security. Internal system access by jezzbuz staff requires 2FA without exception.
• Regular security audits — Our platform and infrastructure undergo regular third-party security assessments, penetration testing, and vulnerability scanning to identify and remediate potential weaknesses.
• PCI-DSS compliance — All card payment processing is handled by PCI-DSS Level 1 certified payment providers. jezzbuz does not store full card numbers on its own systems.

7.2 Despite our comprehensive security measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a significant risk to your rights and freedoms, we will notify affected players without undue delay in accordance with our breach response procedures.

8. Your Rights

8.1 As a player on jezzbuz, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team via live chat or by emailing support@jezzbuz (plain text — not a clickable link).

• Right of Access — You have the right to request a copy of the personal data we hold about you, along with information about how it is used and who it has been shared with. We will respond to access requests within 30 days.
• Right to Rectification — If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor updates (such as address changes) can be made directly in your account settings dashboard.
• Right to Erasure — In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to our legal retention obligations — for example, transaction records required for AML compliance cannot be erased on request.
• Right to Restriction of Processing — You may request that we restrict the processing of your data in specific circumstances, such as while a dispute about its accuracy is being resolved.
• Right to Data Portability — You have the right to receive a copy of the personal data you provided to us in a structured, commonly used, machine-readable format, and to request that it be transmitted to another controller where technically feasible.
• Right to Object — You may object to the processing of your personal data where we rely on legitimate interests as our legal basis. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent — Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

8.2 We will acknowledge all rights requests within 5 business days and aim to resolve them fully within 30 days. Complex requests may require additional time; in such cases, we will keep you informed of progress.

9. Third-Party Services

9.1 jezzbuz integrates third-party services to deliver certain platform features. These include game content from studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi; payment services from bKash, Nagad, Rocket, Upay, Visa, Mastercard, BRAC Bank, and Dutch-Bangla Bank; and analytics and security services. Each of these providers operates under their own privacy policy and data protection practices.

9.2 jezzbuz is not responsible for the privacy practices of third-party providers. We select our partners carefully and require, by contract, that all partners handling personal data maintain appropriate data protection standards. However, we encourage you to review the privacy policies of any third-party services you interact with directly.

9.3 jezzbuz does not embed social media trackers, advertising network pixels, or third-party behavioural profiling scripts on our platform without your explicit consent. Where analytical tools are deployed, they are configured to anonymise IP addresses and avoid the collection of personally identifiable information at the analytics layer.

10. Changes to This Policy

10.1 jezzbuz reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will post a notice on the platform and update the "Effective Date" at the top of this document. Where changes significantly affect how we process your personal data, we will provide more prominent notice, which may include a notification in your account dashboard or by email to your registered address.

10.2 Your continued use of jezzbuz after the updated Privacy Policy has been published constitutes your acknowledgement of the changes. If you do not agree with the revised policy, you should cease using the platform and contact our support team to request account closure and withdrawal of any remaining balance.

10.3 Previous versions of this Privacy Policy are archived and available upon request. To request a prior version, contact our support team via live chat.

11. Contact Us

11.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way jezzbuz handles your personal data, please contact our support team using the details below. We are committed to responding promptly and transparently to all privacy-related enquiries.

11.2 Email: support@jezzbuz (plain text — not a clickable link)

11.3 Live Chat: Available 24 hours a day, 7 days a week via your account dashboard after login.

11.4 WhatsApp: +880 1700 000000 (plain text — not a clickable link). Support hours: 00:00 – 24:00 BST (UTC+6).

11.5 For data subject rights requests specifically, please include "Data Rights Request" in the subject line of your email and provide your registered email address and account username so we can locate your records efficiently.